Nancy Duarte - How to Persuade an Audience Through Story

Table of contents for Catalyst 2011 Labs

  1. "You Lost Me" - David Kinnaman
Nancy Duarte is one of my all-time favorite experts in communication. Her book Resonate should be required reading for anyone who gets up to speak. I went to Labs just to hear her, and she didn’t disappoint. Nancy began with a basic question: How do I say things that change the world? She posits that every speech, sermon, etc. should follow the basic three act story arc if we want to connect with our audience:

Likeable hero | Encounter roadblocks | Emerge Transformed

nancyduarte Every innovation we have was once somebody’s Big Idea. The person who had the idea somehow made it tangible. We can learn to do that! If you’re speaking, you should have a singular BIG IDEA. That big idea is comprised of your unique point of view and what’s at stake for your audience if they don’t adopt your idea. Put this big idea into a single sentence. Next, define your audience’s journey. Where are they, and where will they be when you’re done? Story is the vehicle that will move your audience from where they are to where you want to take them.
Ask yourself, “Who are these likable people & who do I want them to be?"
Do you know your audience? Do you know what kind of persons they are, what they struggle with? Make sure to incorporate this into your talk.

Now you’re ready to begin. You need to incorporate Story. That’s how we move people to act on our Big Idea.

luke-skywalker-scifi-star-wars-gallery-soentertainmeEvery story has beginning, a middle and an end. Our sermons should do. There ought to be a clear, obvious flow to our communication. Remember that the audience is the hero of this journey. They have the control and power. If they decide to disregard your idea, then all your work is wasted. This should lead to humility and deference. You are not the hero of your sermon or talk. Your audience is. You are their mentor. You are Master Yoda. They are Luke Skywalker!

In stories, the mentor helps the hero get unstuck OR brings a magical gift OR brings a special tool to help them complete their quest. When's the last time someone felt like that after one of my sermons?

Click for a larger version of Joseph Campbell's Hero's JourneyThe Hero’s Journey starts in the ordinary world with:
  1. Call to adventure – this world isn’t all there is. There’s another world waiting out there!
  2. Refusal of the call – your audience will have some natural resistance. USE IT!
  3. Meeting the mentor – Remember: that’s you. Come along side and offer help!
What will it take to convince your audience to cross the threshold into the Gospel world? In the same way that a narrative plot has a clear structure, so too does good communication. duarte-presentation-shape According to Nancy, the speaker must consistently move back and forth between the world of what is (on the bottom) and the world of what could be (the top, the new bliss). Doing this well is the Hero’s call to adventure. Use the structure to acknowledge your audience’s natural resistance. It's like tacking against the wind in sailing. People hate to change, so inoculate your audience by addressing their concerns.

End with a Call to Action and a description of the New Bliss. Consider: how often do I marvel at my faith in my sermons?

Giver your audience STAR Moments (Something They'll Always Remember). Moving rapidly between What Is & What Could Be will be the most cited section of your talk. It gets people dissatisfied with the old norms and excited about the new bliss.

When our talks resonate, it's not about what's in me. It's about what's in my audience. I want to reach out and vibrate there. I want my Big Idea to connect with them and invite them to change.

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  • Jason Robertson

    Thanks, JR!  I also picked up her book and have gleaned a lot of wisdom from her.  One of the things I want to hold in tension with this "persuasive" approach is the fact that the preaching event (which may or may not be what you are specifically addressing here) is more than just a human event.  Not to elevate preaching over all the other moments in which we interact with those we lead, but just to say that we fully embrace the fact that we rely on the Holy Spirit to do our persuasion for us...maybe we just tell the story.  I love this video of Scot McKnight addressing this very notion.  Do you think McKnight holds Duarte in tension, or do you think they land in the same place?  http://www.youtube.com/watch?v=PHptoehV0vc

  • Nancy Duarte

    Thank you for your compliments, JR! I appreciate this thoughtful post.

  • Nancy Duarte

    Thank you for your compliments, JR! I appreciate this thoughtful post.

  • Nancy Duarte

    Thank you for your compliments, JR! I appreciate this thoughtful post.

  • Anonymous

    This sounds really powerful. I'm speaking at Chi Alpha in a couple weeks and I want to make what I'm presenting as engaging as possible. Could you share a little bit about how you use models like this (or this specific one) in your sermons? (You can email me if that's a better way.)

  • http://www.jrforasteros.com JR. Forasteros

    I like his corrective. Obviously, Nancy is not just addressing preaching (as you noted). But I think she does a great job of connecting our storytelling to the audience, making them the hero of the story, so to speak (though I wonder if Scot would say Jesus is the hero).

    I think the wholly persuasive message is a pitfall on one side; the other would be possibly the message that's so beholden to the Scriptures (and the Jesus story as it's found there) that it's irrelevant (or maybe better: incomprehensible) to a contemporary audience.

    Thanks for sharing that link. It's a really good reminder. I would say there's a healthy tension there that gives rise to some excellent communication.